Dear all
Are you really worried about Windod Vista and trying to move on Window XP and if you face problem loading drivers of Audio vedio and networks.
So the best solution is to talk with HP Contact they will give you the complete information regading this problem.
i also faced this problem and talked following chats may help you to resolve drivers issue.
Victor: Hello Manoj.
Victor: Welcome to HP Total Care Chat Support. My name is Victor. How may I assist you today?
Manoj Singh: hi victor
Manoj Singh: i had winow vista installed in my HP laptop
Victor: Okay, please go on.
Manoj Singh: but now i have format the laptop and now installed winodow xp professional
Manoj Singh: but i am unable to hear the voice
Manoj Singh: can you give me the audio driver?
Victor: HP does not recommend downgrading the Operating System. We support only the pre-installed Operating System. However, let me see how I can help you with this.
Victor: To provide the driver link for audio, may I have the Serial and Product Number of the Notebook under discussion?
Manoj Singh: wait a second
Victor: Sure.
Manoj Singh: Serial No - CNF7304980
Manoj Singh: Product No - GA384UA#ABA
Victor: Thank you for the serial and product number.
Victor: Could you please confirm the processor of the Notebook ? Is it Intel or AMD ?
Manoj Singh: Intel
Victor: Before installing Audio driver you need to install UAA driver from the following link : ftp://ftp.hp.com/pub/softpaq/sp33501-34000/sp33867.exe
Victor: Note: To see changes we need to restart the notebook after the installation of this Update.
Victor: After installing this, download and install the Conexant High Definition Audio Driver from the following link:
ftp://ftp.hp.com/pub/softpaq/sp34001-34500/sp34200.exe
Victor: This will create a swsetup folder in C drive ("C:\swsetup\sp34200")
Victor: Installing this driver may result in an error. But continue with the following steps to get the audio driver installed correctly.
Victor: 1. Click on Start and select Run. Now type devmgmt.msc and press enter.
Victor: 2. Right click on "Audio device on High Definition Audio Bus" and click Update driver.
Victor: 3. Select "Install from a list or specific location" .
Victor: 4. Click Next. Then select "Don't search, I will choose the driver to install" .
Victor: 5. Click Next and then select "Sound, video and game controller" from the list.
Victor: 6. Click Next and then click Have Disk.
Victor: 7. Click Browse C:\swsetup\sp34200 folder and select the .inf (wis30b2a) file and click open and Continue with the onscreen instructions.
Victor: Am I clear with the instructions ?
Manoj Singh: Yes you are.
Victor: This should resolve the issue.
Manoj Singh: will this process is sufficient for audio drivers
Victor: Would there be anything else I may assist you with today ?
Victor: Yes.
Manoj Singh: Thank you victor i am doing this if i face any problem i will call again
Manoj Singh: By the way thank you so much for consideration of my problem
Victor: My pleasure!
Manoj Singh: have a great day buddy
Victor: Thank you for using HP Total Care and giving us an opportunity to serve you through Chat Support.
Victor: Bye and take care!!!
Thursday, July 10, 2008
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment